Sigh...

User: I know this isn't your area, but are we having problems with the server?
Me: Which server?
User: The server; nothing's working.
Me: Which application are you having trouble with? We have lot's of servers...
User: All of them...mail, the internet, everything.
Me: That sounds like a problem with your computer.
User: OK, I'll try rebooting.
Me: Uh...OK.